Overview
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of receiving your order.
You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged.
Returned items must have tags still on and be returned in original packaging.
Returned items must have no visible signs of wear or used.
To initiate a return or exchange, please complete the following steps:
Login to our online return portal using your email address and order ID.
Choose the products you wish to return or exchange from your order.
Print your prepaid shipping label that you will receive by email.
Send all items back to us using the label provided.
Additional Information:
It takes 3 working days to receive your refund, replacement product, or store credit.
Shipping charges applicable on shopping under Rs 5000/-.
There will be no charge on first return. Charges applicable on Second return of items.
Returns acceptable for damaged products.
Contact information:
Kumari Soni
Anaya Kreation
Contac no.: +91 7904637065
Website: http://kocooncuir.com
Email us at: designkocoon@gmail.com